St John - Ambulance Services

St John NT Ambulance Services

St John NT provides 24/7 emergency, road, ambulance and patient transport services to Territorians under contract to the Northern Territory Government.

Our services include:

Emergency 24/7 ambulance crews Territory—wide with bases in Darwin, Palmerston, Katherine, Humpty Doo, Nhulunbuy, Tennant Creek and Alice Springs
Two Territory Emergency Communications Centres, located in Alice Springs and Darwin, where all NT Triple Zero (000) emergency calls for ambulance assistance are taken
A Patient Transport Service in both Darwin and Alice Springs
A Clinical Services Department

Clinical Practice Guidelines

St John NT launched a new version of its Clinical Practice Manual (CPM) in September 2021.

The CPM and accompanying education program was developed over 14 months and includes up to date clinical practice and drug therapy guidelines for all clinical levels from Advanced Responder through to Intensive Care Paramedic.

Development of the CPM involved reviewing the clinical practice and management guidelines of many of the services represented by the Council of Ambulance Authorities, thus leveraging off the research and development of these services.

This is an exciting development in the delivery of St John NT’s ambulance service in the Northern Territory and demonstrates our commitment to the provision of high-quality care for our community.

Download a copy of the CPM here

How to call 000

If you have a medical emergency now please call 000 or 112 from mobiles and ask for AMBULANCE

People with hearing or speech impairment can contact triple zero by calling 106 (one, zero, six) through a TTY (teletypewriter) or a computer with modem. This is a text based emergency service.

When you dial 000, your call will be answered by a Telstra 000 operator who will ask you which service you require, Police, Fire or Ambulance. Ask for AMBULANCE and stay on the line. Your call will be transferred to the Ambulance call centre and the operator will ask you the following questions:

1

What is the exact location of the emergency? Street, cross reference or landmark.

2

What phone number you are calling from? In case your call is terminated or more info is required

3

What is the problem, tell me exactly what happened? Provide a brief description of the situation

4

How many people are hurt?

5

How old is the person?

6

Is the person conscious (awake)?

7

Is the person breathing?

DO NOT HANG UP. The call taker will ask further questions relating to the emergency, these answers will assist the paramedics. There are many reasons we ask these questions, which assist us to send the correct level of care and to prioritise all of the emergencies from the most life threatening (requiring lights and sirens) to non-emergency cases. If necessary, the call taker may give you advice over the phone to assist the patient prior to the ambulance arrival. Remain calm and speak clearly, do not shout and remain on the phone until the paramedics arrive and the call taker advises you to hang up.

Tips for calling 000

If you are calling from a residence, state the unit/street number. Ensure that this number is visible from the street.
If you are in a hard to find location, try to meet the ambulance if possible.
If you live in a rural area or an area difficult to find, try and identify a landmark i.e the house with the blue gate.
Remain calm, do not hang up the phone until advised to do so.
If possible, lock away any pets prior to the ambulance arrival.

For more information on triple zero (000) have a look at Triple Zero (000) or Triple Zero Kid's Challenge.