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How to Call Triple Zero (000)

Know what to expect in an emergency.

If you have a medical emergency, call Triple Zero by dialing 000, or 112 from a mobile.

People with hearing or speech impairment can contact Triple Zero through a text-based emergency service by calling 106 (one, zero, six) using a teletypewriter (TTY) or a computer with modem.

When you dial Triple Zero, your call will be answered by a Telstra Triple Zero operator, who will ask you which service you require: Police, Fire or Ambulance. 

Request AMBULANCE and stay on the line. 

Your call will be transferred to the Ambulance Call Centre and the operator will ask you the questions below. You must answer these questions so that our highly trained team can help as quickly and effectively as possible.

If you have a medical emergency, call Triple Zero by dialing 000, or 112 from a mobile.

People with hearing or speech impairment can contact Triple Zero through a text-based emergency service by calling 106 (one, zero, six) using a teletypewriter (TTY) or a computer with modem.

When you dial Triple Zero, your call will be answered by a Telstra Triple Zero operator, who will ask you which service you require: Police, Fire or Ambulance. 

Request AMBULANCE and stay on the line. 

Your call will be transferred to the Ambulance Call Centre and the operator will ask you the questions below. You must answer these questions so that our highly trained team can help as quickly and effectively as possible.

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information

When you call Triple Zero, you will be asked the following questions:

  1. What is the exact location of the emergency? (Street, cross reference, or landmark.)
  2. What phone number you are calling from? (In case your call is terminated or more info is required.)
  3. What is the problem, tell me exactly what happened? (Provide a brief description of the situation.)
  4. How many people are hurt?
  5. How old is the person?
  6. Is the person conscious (awake)?
  7. Is the person breathing?

Do NOT Hang Up

The call taker will ask further questions relating to the emergency, these answers will assist the paramedics. 

There are many reasons we ask these questions: to ensure we send the correct level of care, and to prioritise all emergencies from the most life-threatening (requiring lights and sirens) to non-emergency cases. 

If necessary, the call taker may give you advice over the phone to assist the patient prior to the ambulance arrival. 

Remain calm and speak clearly. Do not shout. Remain on the phone until the paramedics arrive and the call taker advises you to hang up.

Tips for calling Triple Zero (000)

  • If you are calling from a residence, state the unit/street number. Ensure that this number is visible from the street.
  • If you are in a hard to find location, try to meet the ambulance if possible.
  • If you live in a rural area or an area difficult to find, try and identify a landmark i.e., the house with the blue gate.
  • Remain calm, do not hang up the phone until advised to do so.
  • If possible, lock away any pets prior to the ambulance's arrival.

Emergency access to your property

Do you have a key safe or lock box?

Sometimes ambulance crews are called to a property where the door is locked and the patient is unable to unlock it.

To assist ambulance crews gain access you can install a key safe or lock box on the outside of the property and register it with St John NT so that entry is available in an emergency situation.

To register, please complete this form and email to jescc@stjohnnt.asn.au

Please note:

  • All requests for access information to be installed in our system will be reviewed, if accepted, the information regarding the property address will be retained for three years

  • When the three years has expired you will be required to reapply to have your details recorded
  • Requests can take up to 14 working days to be amended on our dispatch system
  • St John NT cannot be held responsible for any incorrect information given 

  • If there is a query about the information we will contact you. If we do not receive a response within 30 days, the information will be removed

  • The access information is also available to NT Police and NT Emergency Services 

  • It is the occupant/owner/body corporate’s responsibility to update St John NT if the access code is changed

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