The CAA Patient Experience Survey gathers feedback from recent ambulance service users to monitor patient experience and assess the quality of services across Australia, New Zealand and Papua New Guinea.
The survey findings provide valuable insights into areas of our operations that meet expectations or may require improvement.
Feedback from Northern Territory respondents in the 2026 survey included:
- 91% expressed overall satisfaction with the ambulance service.
- 96% rated the care provided by paramedics as good or very good, with 87% rating it as very good.
- 93% felt the paramedics’ explanation of their condition and treatment was clear.
- 89% reported a high level of trust and confidence in the care provided by paramedics.
- 86% found the assistance provided by the Triple Zero (000) call taker helpful and reassuring.
- 100% of applicable respondents were satisfied with how paramedics respected and addressed cultural, linguistic and identity-based needs.
Click here to download the 2026 CAA Patient Experience Survey Report.
