Please read below an important update regarding the St John branded ZOLL Powerheart G5 AED (Semi-Automatic and Fully Automatic).
The manufacturer, ZOLL Medical, has issued a product alert regarding a potential issue that may affect the device. As the Australian distributor, we are forwarding this alert to ensure you have the necessary information to take appropriate action if needed. This follows the Therapeutic Goods Administration (TGA) requirements.
Affected Product
Device: ZOLL Powerheart G5 AED (Semi-Automatic and Fully Automatic)
Model/Catalogue Number: G5X-XXX
Issue Summary
ZOLL has identified that some Powerheart G5 AEDs may display Error Code EC 501 following scheduled self-tests (see included G5 Product Notice FAQ letter). This error may affect the device’s ability to delivery lifesaving therapy and is believed to result from exposure to humidity outside the recommended storage conditions.
What You Need to Do
Please review the following documents for more information:
- Product Alert Customer Notification Letter from ZOLL
- TGA Market Action Notice (RC-2025-RN-0028-1)
- G5 Product Notice FAQ from ZOLL
ZOLL recommends the following actions:
- Monitor self-test results regularly.
- Ensure the device is stored between 0°C to 50°C and 10% to 95% humidity (non-
condensing).
- Act promptly if Error Code EC 501 is displayed.
Who to Contact
If you believe your device may be affected, please contact ZOLL directly for assistance:
ZOLL Medical Australia
1800 605 555
For any questions about this alert or if you need assistance with the documentation, feel free to reach out to us:
St John Ambulance Australia (NT) Inc
Thank you for your attention to this important matter. We appreciate your prompt action to ensure your device is operating correctly.
