St John NT has released its 2024–25 Annual Report, highlighting a year marked by strengthened emergency response, expanded first aid capability across the Northern Territory, and significant contributions from nearly 800 staff and volunteers who serve Territorians every day.
Our 2024 – 25 report captures key achievements across ambulance services, first aid training, community education, volunteer contributions, environmental sustainability, and major milestones across the organisation’s 75-year Territory history.
St John NT has achieved the following:
- Answered 101,517 Triple Zero (000) calls and transported 44,705 patients to hospital
- Treated 56,028 total patients across the Territory
- Delivered 20,909 hours of volunteer event health services across 669 community events, valued at over $1 million to the NT economy
- Trained 14,290 Territorians in nationally accredited first aid, as well as 7,186 students through First Aid in Schools in 39 schools
- Expanded public safety by distributing 50 Automated External Defibrillators (AEDs) through the Heart Grant program, growing the Territory’s publicly registered defib network to 326 devices
- Achieved 96% satisfaction from patients interacting with St John NT ambulance services, with 90% reporting confidence in the care provided (CAA 2025 Patient Experience Survey)
CEO Andrew Tombs said that despite a challenging operating environment, St John NT’s staff, volunteers and supporters continued to deliver care with professionalism and compassion.
“Each of our service areas is united by a shared purpose, to serve our community, save lives, build resilience, and support positive health outcomes for all Territorians. Our strength lies in our people, their resilience, their skill, and their dedication to the Territory.”
Other notable milestones include:
70 years of Darwin Youth Division
45 years of service in Katherine
Building resilience in remote communities
The Health Resilience Project delivered first aid education to 634 people across Nhulunbuy, Katherine, Barunga, Beswick, Mataranka and Jilkminggan, strengthening preparedness where medical help may be far away.
Cyclone Tracy: 50 years on
In this report we reflected on the role the team of volunteers who staffed the Parep station and and emergency communications through Cyclone Tracy. The cyclone accelerated St John’s transformation from a volunteer service into the full ambulance service provider for Darwin, taking control of all ambulance operations in the city and eventually expanding to service the entire Northern Territory.
