First Aid for All Territorians
St John Ambulance Australia (NT) Inc. (St John NT) is the Territory’s leading provider in emergency medical response and preparedness. We have a mission to save lives and build community resilience to improve the safety and healthcare for all Territorians.
We do this by providing a range of services from ambulance services under contract to the Northern Territory Government, coordination of emergency medical responses, event health services and first aid assistance at community and major events through to nationally accredited first aid training, community education and first aid products and equipment.
Each year St John NT participates in a national survey through the Council of Ambulance Authorities to gauge our patients’ level of satisfaction with our ambulance service.
The survey provides us with valuable insight into areas of our operations that meet your expectations or may require special attention and/or improvement.
In essence it gives us an indication of how well we are serving and caring for our community in the Northern Territory.
NT respondents to the 2023 survey indicated:
|99%||of patients surveyed found their experience dealing with St John NT to be positive overall – the highest proportion out of any other Australian ambulance service.|
|93%||found the assistance provided by the Emergency Medical Dispatcher (EMD) when they called Triple Zero (000) was helpful.|
|89%||regarded the provision of care they received as “very good”, 8% regarded the provision of care as “good”.|
|93%||trusted and were confident in the level of care provided by paramedics and Patient Transport Officers, 74% of respondents had a very high level of confidence, 19% rated it as “high”.|
|97%||felt that the explanation they received from the paramedic they were treated by was clear, 77% found it a very clear and thorough explanation.|
"The paramedics explained everything really clearly and calmly. They made me feel at ease which helped.”
"The knowledge of the staff was incredible, I have allergies to most of the commonly given pain relief and was even apprehensive about the whistle. However they knew enough and had alternatives that they could use for pain management to assist in getting me stabilised to be moved. They were friendly and caring, and understanding of what had happened. Definitely your staff are the best thing!”
"Good 000 service, fast arrival, good thoughtful care.”
"Quick to arrive to my car accident. The paramedics did an excellent job making sure i knew where I was. I cannot fault them at all. Great job. Much appreciated.”
For more information download the report.