About St John Ambulance NT
First Aid for All Territorians
First Aid for All Territorians
We are the Territory’s leading provider in emergency medical response and preparedness. We have a mission to save lives and build community resilience to improve the safety and healthcare for all Territorians.
We do this by providing a range of services from ambulance services under contract to the Northern Territory Government, coordination of emergency medical responses, event health services and first aid assistance at community and major events through to nationally accredited first aid training, community education and first aid products and equipment.
St John NT has structured itself and grown in a manner that has always allowed it to self-fund its charitable activities. The volunteer division is financially supported by our commercial activities including first aid training, equipment and a mechanical workshop. We also seek additional funding for special projects and initiatives through the St John NT Endowment Trust, grants, sponsorship and donations.
Our volunteers are recognised for providing a highly skilled and dedicated service to the community, if you would like to support them please consider making a donation HERE
Each year St John NT participates in a national survey through the Council of Ambulance Authorities to gauge our patients’ level of satisfaction with our ambulance service.
The survey provides us with valuable insight into areas of our operations that meet your expectations or may require special attention and/or improvement.
In essence it gives us an indication of how well we are serving and caring for our community in the Northern Territory.
NT respondents to the 2024 survey indicated:
| 99% were overall ‘Satisfied’ with their experience dealing with St John NT, with 85% of patients surveyed ‘Very Satisfied’. |
| 96% found the assistance provided by the Emergency Medical Dispatcher (EMD) when they called Triple Zero (000) was helpful. |
| 98% regarded the provision of care as positive, with 93% rating the care received as “very good” and 5% rating it as “good”. |
| 93% trusted and were confident in the level of care provided by paramedics and Patient Transport Officers. Of these, 83% had a “very high level of confidence”, and 10% rated it as “high”. |
| 98% felt that the explanation they received from the paramedic who treated them was clear, with 76% finding it a “very clear and thorough explanation”. |
Kind, caring, thoughtful, considerate. Explained things and made me feel safe. Although I was in shock I managed a smile because of them.
Knowing I am in the safest hands available to the public.
The two ambulance members were sweet to me and kept an eye on me even in the hospital. They explained everything very clearly too. I would like to thank them both. A great service. ♥ ♥
I was in a pretty bad way! These guys were my angels!!! Perfect.
Relief that a phone call could provide support and advice and the trip to hospital proved absolutely necessary.
I’m in Adelaide now and my husband (82 yrs) had heart surgery and now has recovered. You saved his life. Thank you very much.
Paramedics are awesome!
For more information download the report.
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