First Aid for All Territorians
St John Ambulance Australia (NT) Inc. (St John NT) is the Territory’s leading provider in emergency medical response and preparedness. We have a mission to save lives and build community resilience to improve the safety and healthcare for all Territorians.
We do this by providing a range of services from ambulance services under contract to the Northern Territory Government, coordination of emergency medical responses, event health services and first aid assistance at community and major events through to nationally accredited first aid training, community education and first aid products and equipment.
The Council of Ambulance Authorities has conducted the Patient Experience Survey since 2002 in Australia, 2007 in New Zealand and 2020 in Papua New Guinea. The survey is used to monitor patient experience in order to identify the quality of ambulance services, as reported by recent service users.
The survey provides us with valuable insight into areas of our operations that meet expectations or may require attention or improvement.
Northern Territory respondents to the 2021 survey indicated the following:
|Overall satisfaction with the ambulance service||98%|
|Found the assistance provided by the Emergency Medical Responder, when they called Triple Zero (000), helpful||92%|
|Regarded the provision of care as good (91% very good)||97%|
|Trusted and were confident in the level of care provided||95%|
|Felt that the explanation by the paramedic of the service provided was clear||97%|
"The communication to me was excellent. The care provided made me feel assured.”
"The paramedics were awesome. They took their time and didn't rush me in any way.”
"On one very anxious occasion the operator stayed on the line until paramedics were in our home. Very reassuring. Paramedics have been extremely caring and calming in an anxious situation. Thank you thank you thank you.”
For more information download the report.