About St John Ambulance NT

First Aid for All Territorians

About St John Ambulance

About St John Ambulance Northern TerritoryACNC Registered Charity

St John Ambulance Australia (NT) Inc. (St John NT) is the Territory’s leading provider in emergency medical response and preparedness. We have a mission to save lives and build community resilience to improve the safety and healthcare for all Territorians.

We do this by providing a range of services from ambulance services under contract to the Northern Territory Government, coordination of emergency medical responses, event health services and first aid assistance at community and major events through to nationally accredited first aid training, community education and first aid products and equipment.

Our
Values

  • Integrity - acting honestly and reliably when delivering our services
  • Respect - treat our people with respect at all times: ourselves, our colleagues, our members and all the people we support.
  • Quality - highest quality service delivery, training, development and clinical standards.
  • Dedication - actions are undertaken with commitment, enthusiasm and loyalty protecting our people, our patients and the environment.
  • Compassion - caring about all members of the community.

Our
Mission

To be the leading provider of first aid and ambulance services in the Northern Territory

Our
Goals

  • Make first aid a part of every Territorian's life.
  • Be the leading provider of first aid services, training and products.
  • Provide first aid-related services which build community and individual resilience.
  • Provide emergency and non-emergency ambulance services under contract to the Northern Territory Government.

Our
Function

  • A comprehensive Emergency Ambulance Service, under contract with the Northern Territory Government;
  • A non-emergency Ambulance Patient Transport Service;
  • A 24 hour 000 Communications Centre;
  • A dedicated team of qualified first aid Volunteer personnel to attend social, sporting, cultural and other well attended community events;
  • A dedicated training arm specialising in public, community and industry-specific first aid training;
  • Clinical Governance, Education and professional Development for our Ambulance staff;
  • Youth support and training through a cadet movement;
  • Contract Paramedical Services to assist and support the mining production and special project industries;
  • A Sales department that supplies an extensive range of first aid kits, medical consumables and pre hospital medical equipment;
  • A fully equipped mechanical workshop delivering custom vehicles, ambulance modifications and general servicing to members of the public; and
  • A FREE First Aid in Schools program, delivering age appropriate first aid to children from Pre-School to Year 8.
  • A Community Education program, delivering first aid training and information to child care centres, clubs and other community groups.

CAA Patient Experience Survey

Each year St John NT participates in a national survey through the Council of Ambulance Authorities to gauge our patients’ level of satisfaction with our ambulance service.

The survey provides us with valuable insight into areas of our operations that meet your expectations or may require special attention and/or improvement.

In essence it gives us an indication of how well we are serving and caring for our community in the Northern Territory.

NT respondents to the 2022 survey indicated:

92% found the assistance provided by the Emergency Medical Dispatcher (EMD) when they called Triple Zero (000) was helpful.
95.6% regarded the provision of care they received as “very good”, 2.9% regarded the provision of care as “good” – the highest proportion out of any other Australian ambulance service.
93% trusted and were confident in the level of care provided by paramedics and Patient Transport Officers, 80.1% of respondents had a very high level of confidence, again the highest performing service.
97% felt that the explanation they received from the paramedic they were treated by was clear, 75.6% found it a very clear and thorough explanation.
96% of patients surveyed found that their experience dealing with St John NT to be positive overall.

"The communication to me was excellent. The care provided made me feel assured.”

"The paramedics were awesome. They took their time and didn't rush me in any way.”

"On one very anxious occasion the operator stayed on the line until paramedics were in our home. Very reassuring. Paramedics have been extremely caring and calming in an anxious situation. Thank you thank you thank you.”

For more information download the report.

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