First Aid for All Territorians
St John Ambulance Australia (NT) Inc. (St John NT) is the Territory’s leading provider in emergency medical response and preparedness. We have a mission to save lives and build community resilience to improve the safety and healthcare for all Territorians.
We do this by providing a range of services from ambulance services under contract to the Northern Territory Government, coordination of emergency medical responses, event health services and first aid assistance at community and major events through to nationally accredited first aid training, community education and first aid products and equipment.
Each year St John NT participates in a national survey through the Council of Ambulance Authorities to gauge our patients’ level of satisfaction with our ambulance service.
The survey provides us with valuable insight into areas of our operations that meet your expectations or may require special attention and/or improvement.
In essence it gives us an indication of how well we are serving and caring for our community in the Northern Territory.
NT respondents to the 2022 survey indicated:
|92%||found the assistance provided by the Emergency Medical Dispatcher (EMD) when they called Triple Zero (000) was helpful.|
|95.6%||regarded the provision of care they received as “very good”, 2.9% regarded the provision of care as “good” – the highest proportion out of any other Australian ambulance service.|
|93%||trusted and were confident in the level of care provided by paramedics and Patient Transport Officers, 80.1% of respondents had a very high level of confidence, again the highest performing service.|
|97%||felt that the explanation they received from the paramedic they were treated by was clear, 75.6% found it a very clear and thorough explanation.|
|96%||of patients surveyed found that their experience dealing with St John NT to be positive overall.|
"The communication to me was excellent. The care provided made me feel assured.”
"The paramedics were awesome. They took their time and didn't rush me in any way.”
"On one very anxious occasion the operator stayed on the line until paramedics were in our home. Very reassuring. Paramedics have been extremely caring and calming in an anxious situation. Thank you thank you thank you.”
For more information download the report.