When you dial 000, first of all you will get the Telstra 000 operator who will asked whether you want Police Fire or Ambulance, and they will connect you with the agency you ask for.

Once you reach the ambulance 000 operator you will be asked a lot of questions these questions are important to ensure we get all the information required to ensure the best possible outcome for any injured person.

Some people wonder why we ask all these questions and just don’t send out an ambulance.

By answering question the sending of an ambulance is not being delayed, and the question may well lead to life safe instructions being given prior to the ambulance arrive.

The information that is needed by ambulance 000:

What is the exact location of the emergency?

What is your phone number?

What exactly is the problem?

Further 000 information

Australia Disaster Information

Triple Zero Kid's Challenge